Privacy Policy — pak236 Pakistan

1Who We Are

pak236 is an online betting and casino platform operated for players in Pakistan. When you create an account and use the platform — whether for sports betting on Cricket, PSL or Football, or for playing Live Casino and Slots — pak236 acts as the data controller for your personal information.

This Privacy Policy applies to all services offered through pak236, including the website and the Android app available from the Download page. By registering and using pak236, you acknowledge that you have read and understood this policy.

2Data We Collect

The following categories of personal data may be collected when you register and use pak236:

We do not collect sensitive personal data beyond what is required for identity verification. We do not collect information about your religion, ethnicity or political views.

3How We Collect It

Personal data is collected through the following channels:

• Directly from you — when you fill in the registration form, complete KYC verification, make a deposit or withdrawal, or contact our support team.
• Automatically — when you visit the pak236 website or use the app, certain technical data is collected automatically by our servers and analytics tools. This includes your IP address, device information and browsing behaviour on the platform.
• From payment providers — when you transact via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment processor shares confirmation data with us to verify your transaction.
• From identity verification services — if you are asked to complete enhanced verification, a third-party KYC provider may process your identity documents and share the result with us.
• From cookies and similar technologies — as described in the Cookies section below.

4Why We Use Your Data

pak236 uses your personal data for the following purposes:

• Account management — to create, maintain and secure your pak236 account, including password resets and login verification.
• Identity verification — to confirm that you are who you say you are, that you are 18 or over, and that your payment methods belong to you.
• Processing transactions — to handle your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets accurately and securely.
• Delivering the service — to operate your sports betting, Live Casino and Slots experience, including storing your bet history and account balance.
• Customer support — to respond to your queries, resolve disputes and handle complaints.
• Security and fraud prevention — to detect and prevent fraudulent accounts, bonus abuse, money laundering and other prohibited activities described in our Terms and Conditions.
• Responsible gaming — to monitor for patterns of play that may indicate a problem, and to apply the limits or exclusions you request. See the Responsible Gaming page for more detail.
• Marketing communications — to send you information about promotions, VIP offers and platform updates, where you have not opted out. You can unsubscribe at any time from your account settings.
• Platform improvement — to understand how players use the platform and to improve the overall experience, using aggregated and anonymised data where possible.

5Who We Share Data With

pak236 does not sell your personal data. We share it only where necessary with the following categories of third parties:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card processors receive the transaction data required to process your deposits and withdrawals in PKR.
• Identity verification providers — third-party KYC services receive the identity documents you submit for verification. These providers are contractually bound to handle your data securely and only for verification purposes.
• Game providers — Live Casino and Slots game studios receive a player identifier and relevant session data to deliver the game. They do not receive your full profile, payment details or contact information.
• Fraud and security services — specialist providers may process IP addresses, device fingerprints and transaction patterns to help us identify fraudulent activity.
• Analytics providers — aggregated and anonymised usage data may be shared with analytics platforms to help us understand how the platform is used. This data cannot identify you individually.
• Legal and regulatory obligations — we may be required to share data with relevant authorities in response to a lawful request. We will always verify the legitimacy of such requests before complying.

6Cookies & Tracking

pak236 uses cookies and similar tracking technologies on its website and app. These help us keep you logged in, remember your preferences, analyse how the platform is used and detect suspicious activity.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without affecting your ability to use the platform.
• Analytics cookies — used to collect anonymised data about how players navigate the platform, which pages are most visited and where errors occur. This helps us improve the service.
• Preference cookies — remember your settings such as language and notification preferences so you do not have to reset them each visit.
• Security cookies — used to detect and prevent fraudulent logins and unusual account activity.

You can control non-essential cookies through your browser settings. Disabling certain cookies may affect how some parts of the platform work. Clearing your cookies will log you out of your account.

7Data Retention

pak236 retains your personal data for as long as your account is active and for a period after it is closed, as required by our record-keeping obligations. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of five years after account closure, to support any disputes or regulatory enquiries.
• Transaction records — deposit, withdrawal and betting history is retained for a minimum of five years in line with standard financial record-keeping practice.
• Support communications — chat and email records are retained for up to three years from the date of the conversation.
• Technical and usage data — typically retained for up to 24 months, after which it is deleted or anonymised.

When data is no longer required and no legal obligation requires us to keep it, it is securely deleted or anonymised.

8Data Security

Protecting your personal data is something we take seriously at pak236. We use a combination of technical and organisational measures to keep your information secure.

• All data transmitted between your device and pak236 servers is encrypted using TLS (Transport Layer Security).
• Stored personal and financial data is encrypted at rest. Payment credentials such as your JazzCash or bank account details are handled through tokenisation where possible, meaning the raw account number is not stored on our servers.
• Access to personal data within pak236 is restricted by role. Only staff who genuinely need access to specific data categories in order to perform their job are granted it.
• We carry out regular internal reviews of our security practices and update them as the threat landscape evolves.
• In the event of a data breach that affects your personal information, we will notify affected players and take immediate steps to contain and remediate the situation.

9Your Rights

As a pak236 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request.

We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will inform you of the expected timeline. There is no charge for making a request.

10Children's Privacy

pak236 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on pak236, please contact our support team immediately. We will investigate and close the account promptly, returning any real-money deposits after review.

To protect minors, we encourage all account holders to keep their login credentials private and to make use of parental control software where devices are shared with younger family members.

11Changes to This Policy

pak236 may update this Privacy Policy from time to time as the platform evolves or as our data practices change. When updates are made, the revised policy will be published on this page with an updated date at the top.

For significant changes — such as a new category of data being collected or a new way in which your data is used — we will notify registered players via email or an in-platform notification before the change takes effect. Your continued use of pak236 after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically so you are always aware of how your data is being handled.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the pak236 support team.

Email: [email protected]

Support is available 24 hours a day, 7 days a week. When contacting us about a data-related request, please include your registered username and a clear description of your request so we can handle it efficiently.

For responsible gaming concerns or self-exclusion requests, the fastest route is through the Responsible Gaming page.